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  1. PUBLIC - Liferay IDE
  2. IDE-4170

Issues with Installing LDS 3.1.2 GA3 on Windows 8.1 PCs

    Details

    • Type: Bug
    • Status: Closed
    • Priority: Minor
    • Resolution: Fixed
    • Affects Version/s: 3.1.2
    • Fix Version/s: 3.3.1
    • Component/s: Installer
    • Labels:
      None
    • Environment:
      OS: Windows 8.1

      Description

      1. Description:
      Customer is trying to install Liferay Developer Studio (3.1.2-GA3) on the Windows 8.1 PCs. Bottom line is that during the installation and unpacking of files, the following error message is thrown in the Setup window:

      Problem running post-install step. Installation may not complete correctly
      Unknown error while running
      C:\Windows\System32\config\systemprofile\.jpm\windows\bin\jpm install -fl "C:\Program Files (x86)\LiferayDeveloperStudio\blade.jar"

      The installation completes and Liferay Developer Studio seems to be intact and runs, but are concerned that the installation may not have fully completed due to the error message.

      2. Steps to Reproduce:
      1) Download LDS installer (LiferayDeveloperStudio-3.1.2-ga3-windows-installer.exe)
      2) Run installer
      3) Specify installation directory, then Next
      4) Select to initialize a new Liferay Workspace using a Liferay DXP Bundle, then Next
      5) Provided credentials to generate a download token, then Next
      6) Skip step to provide an activation key file, then Next
      7) Click Next to begin installation of Liferay Developer Studio
      8) Monitor installing and unpacking of files

      3. Expected Results:
      Liferay Developer Studio to install completely without issue

      4. Actual Results:
      1) Customer reports the following post-install error message:

      Problem running post-install step. Installation may not complete correctly
      Unknown error while running
      C:\Windows\System32\config\systemprofile\.jpm\windows\bin\jpm install -fl "C:\Program Files (x86)\LiferayDeveloperStudio\blade.jar"

      2) In my testing, I received a different post-install error message:

      Problem running post-install step. Installation may not complete correctly
      Error running C:/Program Files/Java/jdk1.8.0_51/bin/java.exe-jar "C:/Program Files (x86)\LDS Test Folder\biz.a.Qute.jpm.run.jar" -u init: Error 0. Failed to run platform init, exit code -2137483648. stdout:

      NOTE:
      1) It appears that the installation completed and Liferay Developer Studio will start up, but customer is concerned that it is not fully completed or correct because of the error message.

      2) I also installed this version of Liferay Developer Studio 3.1.2 GA3 on a Windows 2012R2 VM, and the installation completed normally with no errors thrown.

        Attachments

        1. 1. Start.png
          1. Start.png
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        2. 10. Finish.png
          10. Finish.png
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        3. 2. Next.png
          2. Next.png
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        4. 3. Next.png
          3. Next.png
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        5. 4. Next.png
          4. Next.png
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        6. 6. Next.png
          6. Next.png
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        7. 7. Next.png
          7. Next.png
          48 kB
        8. 8. Unpacking....png
          8. Unpacking....png
          53 kB
        9. 9. Error.png
          9. Error.png
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        10. LDS_Help_Menu.png
          LDS_Help_Menu.png
          34 kB
        11. PsExec.exe
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        12. PSEXEC.png
          PSEXEC.png
          285 kB

          Activity

            People

            Assignee:
            lr_ide LR IDE
            Reporter:
            robert.tang Robert Tang
            Participants of an Issue:
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              Dates

              Created:
              Updated:
              Resolved:
              Days since last comment:
              2 years, 15 weeks, 6 days ago

                Packages

                Version Package
                3.3.1