Invisible (inactive) users in Role Assignees

• Type: Bug
• Status: Verified
• Resolution: Unresolved
• Affects Version/s: 7.1.10 DXP FP16, 7.1.X, 7.2.10 DXP FP3, 7.2.10 DXP FP4, 7.2.X, 7.3.0 CE GA1
• Fix Version/s: None
• Component/s: User Management > Roles
• Labels:
  • sme-should-7.3
  • usm_73_reproducible
• Fix Priority: 3

Steps to reproduce:

• Install new version, choose a custom administrator email in Setup Wizard (not [email protected])
• Observe that [email protected] is still created, though deactivated (Control Panel / Users / Users and Organizations / Set filter to "inactive") - This is because I'm keeping the default hsql database.
• Go to Control Panel / Users / Roles
• Observe that "Administrator" and "Power User" has 2 assignees
• Click either of the roles and go to the "Assignees" tab
• You'll see one assignee, with no filtering option to get to the inactive users.

A mismatch between the reported user count and the displayable user account in the area of user- and permission management is disturbing at a minimum.

Note: [email protected] will only be created if you keep the default hsql database - but that's not the point of this issue. You may also choose another database, create a second user, assign it to a role, then deactivate that user. Keeping hsql just shortens the process on a new installation. If you're reproducing on an existing installation, you might just want to check this second option: Assign any user to a role, deactivate them, and check that the user count still reflects the deactivated users and they're not explorable through the UI.