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  1. PUBLIC - Liferay Portal Community Edition
  2. LPS-129824

Video previews does not stop loading for an uploaded video on Documents and Media

    Details

      Description

      Description

      When trying to open the video preview for an uploaded video on Documents and Media, a message is displayed (Generating video preview will take a few minutes.) and the video is never ready.

      Steps to Reproduce

      1. Go to Content and Data > Documents and Media;
      2. Click the plus icon and choose File Upload;
      3. Select a video and upload it;
      4. Click on the title of the video.

      Expected Result

      The video preview is displayed.
      Actual Result

      The message "Generating video preview will take a few minutes." is displayed and the preview is never ready.

      The following error is displayed on Tomcat console:

      2021-03-26 18:30:16.757 ERROR [liferay/document_library_raw_metadata_processor-2][BasicContainer:122] Error during box parsing: org.mp4parser.MemoryAllocationException: Tried to allocate 1937011819 bytes, but the limit for this record type is: 536870912. If you believe this file is not corrupt, please open a ticket on github to increase the maximum allowable size for this record type.
      2021-03-26 18:30:16.758 ERROR [liferay/document_library_raw_metadata_processor-2][AbstractBoxParser:73] Plausibility check failed: size < 8 (size = 5). Stop parsing!
      2021-03-26 18:30:16.758 ERROR [liferay/document_library_raw_metadata_processor-2][BasicContainer:122] Error during box parsing: java.lang.NullPointerException

      Reproduced In
      master: a9386e72048dbab268d97ca5fd295449579ad0a6

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          Activity

            People

            Assignee:
            yvonne.han Yvonne Han
            Reporter:
            emanuel.silva Emanuel Silva
            Participants of an Issue:
            Recent user:
            Sophia Zhang
            Engineering Assignee:
            Alicia Garcia
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            Watchers:
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              Dates

              Created:
              Updated:
              Resolved:
              Days since last comment:
              35 weeks, 3 days ago

                Packages

                Version Package
                7.4.0 CE GA1 DXP 7,4
                7.4.13 DXP GA1
                Master