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  1. PUBLIC - Liferay Portal Community Edition
  2. LPS-132654

Always Override - Site Configuration Overrides Other Sites

    Details

    • Fix Priority:
      5
    • Browsers:
      Chrome (latest)
    • Device Type:
      Desktop

      Description

      Steps to reproduce:

      1. Global Menu > Control Panel > Instance Settings > Click to Chat
      2. Enable Click to Chat & select "Always Override" and Save
      3. Go to a site > open site menu > Configuration > Site Settings > Click to Chat
      4. Toggle on "Enable Click to Chat" 
      5. Select "LiveChat" as Chat provider
        1. Account ID: 12832203
      6. Toggle on "Guest Users Allowed" & Save
      7. Go to another site > open site menu > Configuration > Site Settings > Click to Chat
      8. Toggle on "Enable Click to Chat" 
      9. Select "Jivochat" as Chat provider
        1. Account ID: D1Ip4u8hUg
      10. Toggle on "Guest Users Allowed" & Save
      11. Go back to the first site that was configured with LiveChat
        1. Issue: it seems that whatever site was most recently configured overrides any other site scope configuration for Click to chat.  When you go back to the first site and view the C2C site scope settings, there is no evidence that LiveChat was ever configured:
        2. Expected behavior:  If "Always Override" was selected, each site should be able to configure their own chat provider.

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          Activity

            People

            Assignee:
            monica.posin Monica Posin (Inactive)
            Reporter:
            monica.posin Monica Posin (Inactive)
            Participants of an Issue:
            Recent user:
            Rafaela Nascimento
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            0 Vote for this issue
            Watchers:
            0 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved:
              Days since last comment:
              17 weeks, 3 days ago

                Packages

                Version Package
                7.4.1 CE GA2 DXP 7,4
                7.4.2 CE GA3 DXP 7,4
                Master