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  1. PUBLIC - Liferay Portal Community Edition
  2. LPS-132656

Inherit or Override - Settings Not Persisting

    Details

    • Fix Priority:
      5

      Description

      Steps to reproduce:

      1. Global Menu > Control Panel > Instance Settings > Click to Chat
      2. Enable Click to Chat & Select "Inherit or Override"
      3. Select "TawkTo" as Chat provider
        1. Account ID: 60a57515185beb22b30ed959/1f6352n8k
      4. Toggle on "Guest Users Allowed" & Save
      5. Go to a site > open site menu > Configuration > Site Settings > Click to Chat
      6. "Enable Click to Chat" should already be Toggled on
      7. Select "LiveChat" as Chat provider
        1. Account ID: 12832203
      8. Toggle on Guest Users Allowed & Save
        1. Issue 1 - Observation:  Chat Provider field is blanked out upon Save
        2. Expected Behavior:  Chat Provider name should persist upon Save
      9. Sign Out
        1. Issue 2 - Observation:  Chat Provider is not shown on the main page, even though Guest Users was toggled On
        2. Expected Behavior:  Chat Provider icon should display on the bottom right side of the screen since Guest Users was enabled in settings.
      1. Sign Back In:
        1. Issue 3 - Observation:  Chat Provider is not shown and if you go back to your site > open site menu > Configuration > Site Settings > Click to Chat, there is no record of adding LiveChat as a Chat Provider
        2. Expected Behavior:  Chat Provider should be displayed upon login and site settings should display the configured chat provider information.

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            People

            Assignee:
            monica.posin Monica Posin
            Reporter:
            monica.posin Monica Posin
            Participants of an Issue:
            Recent user:
            Rafaela Nascimento
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              Dates

              Created:
              Updated:
              Resolved:
              Days since last comment:
              15 weeks, 5 days ago

                Packages

                Version Package
                7.4.1 CE GA2 DXP 7,4
                7.4.2 CE GA3 DXP 7,4
                Master