Uploaded image for project: 'PUBLIC - Liferay Portal Community Edition'
  1. PUBLIC - Liferay Portal Community Edition
  2. LPS-132657

Zendesk Provider - Not Displaying After Site Scope Configuration

    Details

      Description

      This issue happens when the Site Settings Strategy is on "Always Override" or "Inherit or Override" at the Global Level and when Zendesk is configured as the Chat Provider at the site level.

      Steps to reproduce for "Always Override" option:

      1. Global Menu > Control Panel > Instance Settings
      2. Select "Always Override" 
      3. Go to a site > open site menu > Configuration > Site Settings > Click to Chat
      4. Toggle on "Enable Click to Chat"
      5. Select "Zendesk" as Chat provider
        1. Account ID: cbd397b7-63a9-4d8d-99f3-48f61acbaa30
      6. Toggle on "Guest Users Allowed"
      7. Click "Save"
        1. Issue: No Zendesk chat icon appears on the bottom right of the screen, even after success message confirmation
        2. Expected Behavior:  Zendesk chat icon should appear on the bottom right of the screen since Zendesk is the enabled chat provider.

      Steps to reproduce for "Inherit or Override" option:

      1. Global Menu > Control Panel > Instance Settings
      2. Select "Inherit or Override" 
      3. Select "JivoChat" as the Chat provider
        1. Account ID: D1Ip4u8hUg
      4. Toggle on "Guest Users Allowed"
      5. Click "Save"
      6. Go to a site > open site menu > Configuration > Site Settings > Click to Chat
      7. Toggle on "Enable Click to Chat"
      8. Select "Zendesk" as Chat provider
        1. Account ID: cbd397b7-63a9-4d8d-99f3-48f61acbaa30
      9. Toggle on "Guest Users Allowed"
      10. Click "Save"
        1. Issue: No Zendesk chat icon appears on the bottom left of the screen, even after success message confirmation
        2. Expected Behavior:  Zendesk chat icon should appear on the bottom right of the screen since Zendesk is the enabled chat provider.

        Attachments

          Activity

            People

            Assignee:
            monica.posin Monica Posin
            Reporter:
            monica.posin Monica Posin
            Participants of an Issue:
            Recent user:
            Rafaela Nascimento
            Engineering Assignee:
            Mateus Domingos
            Votes:
            0 Vote for this issue
            Watchers:
            0 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved:
              Days since last comment:
              15 weeks, 5 days ago

                Packages

                Version Package
                7.4.1 CE GA2 DXP 7,4
                7.4.2 CE GA3 DXP 7,4
                Master