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  1. PUBLIC - Liferay Portal Community Edition
  2. LPS-133893

Multiple Chat Providers Display for Each Site When Instance Settings Configured

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      Description

      Issue found:

      When Click to Chat Instance Settings = "Inherit or Override" or "Always Override", multiple chat providers display for each site.  

       

      Steps to reproduce for "Inherit or Override" option (you can also validate using Always Override - it's a similar issue that I reported when retesting LPS-132654)

      1. Control Panel > Instance Settings > Click to Chat
      2. Enable Click to Chat 
      3. Site Settings Strategy:  "Inherit or Override"
      4. Chat Provider:  JivoChat (Account ID: D1Ip4u8hUg)
      5. Guest Users Allowed is ON
      6. Click Save
      7. Create 2 new blank sites (Control Panel > Sites > "+")
      8. Go to the first site and view the Control Panel
        1. Control Panel > Configuration > Site Settings > Click to Chat 
        2. Enable Click to Chat
        3. Chat Provider:  TawkTo (Account ID: 60a57515185beb22b30ed959/1f6352n8k)
        4. Guest Users Allowed is ON
        5. Click Save
      9. Go to the second site and view the Control Panel
        1. Control Panel > Configuration > Site Settings > Click to Chat 
        2. Enable Click to Chat
        3. Chat Provider:  LiveChat (Account ID: 12832203)
        4. Guest Users Allowed is ON
        5. Click Save
      10. Log out of the portal
      11. Log back into the portal
      12. Go to the first site
      13. Issue Found:  The TawkTo icon is displaying along with the JivoChat icon:
        1. Expected Behavior:  Only the TawkTo icon should be displayed as it should override the JivoChat chat provider
      14. Go to the second site
      15. Issue Found:  The LiveChat icon is displayed along with the TawkTo and the JivoChat icons:
        1. Expected Behavior:  Only the LiveChat icon should be displayed

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              Assignee:
              monica.posin Monica Posin (Inactive)
              Reporter:
              monica.posin Monica Posin (Inactive)
              Participants of an Issue:
              Recent user:
              Rafaela Nascimento
              Engineering Assignee:
              Mateus Domingos
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                Dates

                Created:
                Updated:
                Resolved:
                Days since last comment:
                16 weeks, 3 days ago

                  Packages

                  Version Package
                  7.4.2 CE GA3 DXP 7,4
                  Master