Details

    • Branch Version/s:
      6.1.x
    • Backported to Branch:
      Committed
    • Epic/Theme:
    • Fix Priority:
      3
    • Browsers:
      Internet Explorer 9

      Description

      This feature will only work if you are running 32-bit IE on 32-bit Windows. "Open in MS Office" link will show up only on 32 bit IE on 32 bit Windows. This "Open in MS Office", option, has been removed from 64-bit browsers.

      Steps to Reproduce:

      Upload *.doc to Document Library in Control Panel
      Click mini drop down on the *.doc
      Open in MS Office
      User will see the attached image.

      This issue only occurs in IE9 64-bit, works in IE8 and IE9 (32bit)

        Issue Links

          Activity

          Hide
          vicki.tsang Vicki Tsang (Inactive) added a comment -

          Thank Byran for testing this - am going to resolve for QA to do final check.

          Show
          vicki.tsang Vicki Tsang (Inactive) added a comment - Thank Byran for testing this - am going to resolve for QA to do final check.
          Hide
          vicki.tsang Vicki Tsang (Inactive) added a comment -

          not verified to be working in IE9

          Show
          vicki.tsang Vicki Tsang (Inactive) added a comment - not verified to be working in IE9
          Hide
          michael.saechang Michael Saechang added a comment -

          Looks like Bryan was unable to reproduce, please validate.

          Show
          michael.saechang Michael Saechang added a comment - Looks like Bryan was unable to reproduce, please validate.
          Hide
          lawrence.lee Lawrence Lee added a comment -

          Reproduced on:
          Tomcat 7.0 + MySQL 5. Portal 6.1.x EE GIT ID: b0b1182e8f3aa7b0fac3d3f32dd8b8f8a17a940a.

          I'm still getting the same error in the Documents and Media Portlet.

          Show
          lawrence.lee Lawrence Lee added a comment - Reproduced on: Tomcat 7.0 + MySQL 5. Portal 6.1.x EE GIT ID: b0b1182e8f3aa7b0fac3d3f32dd8b8f8a17a940a. I'm still getting the same error in the Documents and Media Portlet.
          Hide
          christopher.lui Christopher Lui added a comment -

          FYI, this is only reproducible using the 64-bit version of IE9. Using 32bit, I cannot reproduce this issue, it works fine.

          Show
          christopher.lui Christopher Lui added a comment - FYI, this is only reproducible using the 64-bit version of IE9. Using 32bit, I cannot reproduce this issue, it works fine.
          Hide
          caorongjin Alexander Chow (Inactive) added a comment -

          After doing some research, it doesn't seem like this is something we can control. It turns out that MS Office does not support the ActiveX controls for 64-bit IE 7, 8, 9, or 10. So, if MS doesn't support it, there is no way we can support it. See MS's notes here.

          However, with this new information, we should perhaps update the code to hide this feature under 64-bit IE browsers.

          Show
          caorongjin Alexander Chow (Inactive) added a comment - After doing some research, it doesn't seem like this is something we can control. It turns out that MS Office does not support the ActiveX controls for 64-bit IE 7, 8, 9, or 10. So, if MS doesn't support it, there is no way we can support it. See MS's notes here . However, with this new information, we should perhaps update the code to hide this feature under 64-bit IE browsers.
          Hide
          caorongjin Alexander Chow (Inactive) added a comment -

          According to MS' tech notes, the problem is both with 64-bit IE and 64-bit Office. So the feature will only be displayed if you are running 32-bit IE on 32-bit Windows (since you can also install 32-bit IE on 64-bit Windows, which may also have a 64-bit Office). The only permutation that the "Open in MS Office" link will show up is on 32-bit IE on 32-bit Windows.

          Show
          caorongjin Alexander Chow (Inactive) added a comment - According to MS' tech notes , the problem is both with 64-bit IE and 64-bit Office. So the feature will only be displayed if you are running 32-bit IE on 32-bit Windows (since you can also install 32-bit IE on 64-bit Windows, which may also have a 64-bit Office). The only permutation that the "Open in MS Office" link will show up is on 32-bit IE on 32-bit Windows.
          Hide
          torrey.schuhler Torrey Schuhler (Inactive) added a comment -

          PASSED Manual Testing following the steps in the description.

          Fixed on:
          Tomcat 7.0 + MySQL 5. Portal 6.2.x GIT ID: 488618f7a4e43e2b9754cb3fc7a95b6f66b2ff13.

          This feature will only work if you are running 32-bit IE on 32-bit Windows. "Open in MS Office" link will show up only on 32 bit IE on 32 bit Windows. This "Open in MS Office", option, has been removed from 64-bit browsers.

          Show
          torrey.schuhler Torrey Schuhler (Inactive) added a comment - PASSED Manual Testing following the steps in the description. Fixed on: Tomcat 7.0 + MySQL 5. Portal 6.2.x GIT ID: 488618f7a4e43e2b9754cb3fc7a95b6f66b2ff13. This feature will only work if you are running 32-bit IE on 32-bit Windows. "Open in MS Office" link will show up only on 32 bit IE on 32 bit Windows. This "Open in MS Office", option, has been removed from 64-bit browsers.
          Hide
          zachary.heinrichs@liferay.com Zachary Heinrichs (Inactive) added a comment -

          PASSED Manual Testing following the steps in the description.

          Fixed on:
          Tomcat 7.0 + MySQL 5. Portal ee-6.2.x EE GIT ID: 4b57dbe7bc28aa1904122cecb53b8644fd2d883d.

          The Open in MSOffice link no longer shows up in IE9 64-bit browser.

          Show
          zachary.heinrichs@liferay.com Zachary Heinrichs (Inactive) added a comment - PASSED Manual Testing following the steps in the description. Fixed on: Tomcat 7.0 + MySQL 5. Portal ee-6.2.x EE GIT ID: 4b57dbe7bc28aa1904122cecb53b8644fd2d883d. The Open in MSOffice link no longer shows up in IE9 64-bit browser.

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              Dates

              • Created:
                Updated:
                Resolved:
                Days since last comment:
                3 years, 11 weeks, 5 days ago

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