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  1. PUBLIC - Liferay Portal Community Edition
  2. LPS-34608

In IE9 64bit browser, Document and Media Portlets unable to open/edit MS Office documents via "Open In MS Office" action menu

    Details

    • Type: Bug
    • Status: Closed
    • Resolution: Won't Fix
    • Affects Version/s: 6.1.20 EE GA2
    • Fix Version/s: 6.1.20 EE GA2
    • Component/s: DM
    • Labels:
    • Environment:
      LIFERAY VERSION: 6.1 GA2
      OPERATING SYSTEM: Windows 7
      APPLICATION SERVER: Tomcat 7.0
      JAVA VIRTUAL MACHINE: Java 6
      DATABASE: SQL Server 2008 R2

      Description

      Issue
      When the "Open in MS Office" option is selected in Documents and Media Portlet, it gets an error, and when selected in the Documents and Media Display nothing happens. This is within IE9 64bit. The later issue is being addressed for 32-bit in LPS-33593.

      Steps to Reproduce
      1. Make sure Office is installed on the system, I used 2007, I believe 2003 and later will also show same results.
      2. Use Internet Explorer 9 64bit and start up a clean 6.1.20 bundle.
      3. Create a page on any site.
      4. Go to that page and add the Documents and Media portlet as well as Documents and Media Display.
      5. In the configuration menu for Documents and Media display, check "Show Actions Menu" option.
      6. Upload any Microsoft Office file (Word, Excel, PowerPoint etc.)
      7. Click on actions menu on the document in Documents and Media Display.
      8. Select "Open in MS Office."
      9. The document will not open, and no action will happen.
      10. Click on the arrow next to the document in Documents and Media Display portlet.
      11. Select "Open in MS Office."
      12. You will receive the following error (see attached screenshot also): "Cannot open the requested document due to the following reason: Automation Server can't create object"

      Anticipated Result
      The "Open in MS Office" link will open the document in Word.
      Actual Result
      In the Portlet it gets an error, and in the Display it doesn't respond.

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                Dates

                • Created:
                  Updated:
                  Resolved:
                  Days since last comment:
                  6 years, 12 weeks, 6 days ago

                  Packages

                  Version Package
                  6.1.20 EE GA2