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  1. PUBLIC - Liferay Portal Community Edition
  2. LPS-88968

[Reports] View the summary of all pending items and what's their SLA status

    Details

    • Branch Version/s:
      7.2.x
    • Backported to Branch:
      Committed
    • Sprint:
      Workflow_7.2_08, Workflow_7.2_09

      Description

      As a process owner, I want to view a summary of all pending items for a certain process and check what is their status against SLA deadlines.

      Acceptance Criteria

      • The sum for items Overdue + Due in 7 days + Due after 7 days should be equal to the Total Items;
      • Consider as Overdue the total number of pending instances that breached one or more SLAs target times;
      • Consider as Due in 7 days the total number of pending instances that will breach one or more SLAs target times within 7 days from the present moment;
      • Consider as Due after 7 days the total number of pending instances that will breach one or more SLAs target times after 7 days from the present moment;
      • If there is no data to populate the chart, it should display the specific chart on its empty state (as specified at the Components page on Figma);
      • If a user update the Report page that has an empty card and after that a new data arise the card state must change from empty to populated;
      • If there is an unexpected error, the card should display the specific error state (as specified at the Components page on Figma);
      • If there is no SLA defined for the process, the card should display the specific state (as specified at the Components page on Figma);
      • For the Reports table, consider as On Time all items that didn't breach any SLAs;

      Definitions of Done

      • Related tests created and passed successfully;
      • All Acceptance Criteria were passed;
      • Make sure that all system documentation were updated (if necessary);
      • Validated by QA, Product Designer and/or PM;
      • No critical issue related to Story scope (ex.: similar of a FP4, FP5 bug);
      • Code with peer review completed.

      Design Deliverable (Review Workflow and Component page on Figma):

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                Dates

                • Created:
                  Updated:
                  Resolved:

                  Packages

                  Version Package
                  7.2.X
                  Master