[Reports] View the summary of all pending items and what's their SLA status

• Type: Story
• Status: Closed
• Priority: Minor
• Resolution: Completed
• Affects Version/s: None
• Fix Version/s: 7.2.X, Master
• Component/s: Workflow
• Labels:
  • fw_test_manual
  • fw_test_testray
  • must-have
• Branch Version/s:
  7.2.x
• Backported to Branch:
  Committed
• Epic Link: Workflow Metrics
• Sprint: Workflow_7.2_08, Workflow_7.2_09

As a process owner, I want to view a summary of all pending items for a certain process and check what is their status against SLA deadlines.

Acceptance Criteria

• The sum for items Overdue + Due in 7 days + Due after 7 days should be equal to the Total Items;
• Consider as Overdue the total number of pending instances that breached one or more SLAs target times;
• Consider as Due in 7 days the total number of pending instances that will breach one or more SLAs target times within 7 days from the present moment;
• Consider as Due after 7 days the total number of pending instances that will breach one or more SLAs target times after 7 days from the present moment;
• If there is no data to populate the chart, it should display the specific chart on its empty state (as specified at the Components page on Figma);
• If a user update the Report page that has an empty card and after that a new data arise the card state must change from empty to populated;
• If there is an unexpected error, the card should display the specific error state (as specified at the Components page on Figma);
• If there is no SLA defined for the process, the card should display the specific state (as specified at the Components page on Figma);
• For the Reports table, consider as On Time all items that didn't breach any SLAs;

Definitions of Done

• Related tests created and passed successfully;
• All Acceptance Criteria were passed;
• Make sure that all system documentation were updated (if necessary);
• Validated by QA, Product Designer and/or PM;
• No critical issue related to Story scope (ex.: similar of a FP4, FP5 bug);
• Code with peer review completed.

Design Deliverable (Review Workflow and Component page on Figma):

• Mockup: https://www.figma.com/file/QB83SJIlLZkhcyIJyjSnWGTa/11-pending-items-summary?node-id=2%3A0
• Component: https://www.figma.com/file/QB83SJIlLZkhcyIJyjSnWGTa/11-pending-items-summary?node-id=17%3A391