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  1. PUBLIC - Liferay Portal Community Edition
  2. LPS-89443

If comment a Blog hosted in Liferay Portal 7.0, it does not count in AC

    Details

    • Branch Version/s:
      7.0.x
    • Fix Priority:
      5

      Description

      The following message was sent by Rafael Lluis on Loop:

      _Hi Team!

      Reviewing the demo that we currently have for Analytics Cloud (Analytics Cloud Sales Demo created by Dimple Koticha and Analytics Cloud team) I am finding some issues, and I want to check if we are aware of them before starting to create Jira tickets:

      If I comment a Blog, it does not count in AC (see that our Liferay's website is 7.0, you can check in https://cloud-10-0-20-20.liferay.com/)_

      When investigating a bit more, we faced that the problem is on Liferay 7.0, which is not sending the posted commented to AC. The step by step below will help you to debug the problem:

      *Step by step:*

      1. Create a blog on a Portal 7.0 which has its events tracked by the AC
      2. Access the blog and post a comment
      3. Access the AC which is tracking the blog' events, and go to its dashboard
      4. Verify if the comment posted on step 2 is being displayed

        *Actual Result:*

      2. The comment is posted but the Portal does not send the posted comment event
      4. Due to expected result of step 2, the user is not able to see the comment

      *Expected Result:*

      2. Portal sends to AC the posted comment
      4. The user is able to see the count 1 for comment metric of this blog

      *Attached files:*

      NA

      *Environment:*

      Portal: with version 7.0
      AC: latest version (but the root cause is not on AC platform, it is on portal js event)

      *Browser:*

      Chrome

      *User Stories:*
      NA

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            People

            Assignee:
            support-lep@liferay.com SE Support
            Reporter:
            paloma.nunes Paloma Nunes (Inactive)
            Participants of an Issue:
            Recent user:
            Kevin Valencia
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            0 Vote for this issue
            Watchers:
            1 Start watching this issue

              Dates

              Created:
              Updated:
              Days since last comment:
              2 years, 44 weeks, 6 days ago

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