[Reports] View the summary of pending items that doesn't have SLAs applied to them

• Type: Story
• Status: Closed
• Priority: Minor
• Resolution: Completed
• Affects Version/s: None
• Fix Version/s: 7.2.X, Master
• Component/s: Workflow
• Labels:
  • fw_test_js
  • fw_test_manual
  • fw_test_testray
  • must-have
  • qa-cr
• Branch Version/s:
  7.2.x
• Backported to Branch:
  Committed
• Epic Link: Workflow Metrics
• Sprint: Workflow_7.2_10, Workflow_7.2_11

As a process owner, I want to view the summary of pending items that doesn't have SLAs applied to them.

Acceptance Criteria

• The Pending Items card will classify items as Overdue, On Time and Untracked;
  • The metrics for Due In 7 Days and Due After 7 days should be replaced by On Time;
  • Consider as Untracked the total number of pending instances that didn't trigger any SLA targets yet;
  • Consider as On Time the total number of pending instances that triggered at least one SLA AND didn't breach any SLA targets;
  • Consider as Overdue the total number of pending instances that breached one or more SLAs target times;
• The sum for items Overdue + On Time + Untracked should be equal to the Total Pending;
• The card title top margin should be according to the mockup;
• The info icon hover state and tooltip size should be according to the mockup;
• The tooltip message should be updated according to the mockup "Pending workflow items are counted and categorized by their SLA status.";
• If a user update the Report page that has an empty card and after that a new data arise the card state must change from empty to populated;
• If there is an unexpected error, the card should display the specific error state (as specified at the Components page on Figma);
• If there is no SLA defined for the process, the the metrics for Overdue and On Time should be zero "0";
• For numbers greater than 4 digits, use abbreviation standards considering localization specifications (example for english: replace 10,220 for 10.2K);

Definitions of Done

• Related tests created and passed successfully;
• All Acceptance Criteria were passed;
• Make sure that all system documentation were updated (if necessary);
• Validated by QA, Product Designer and/or PM;
• No critical issue related to Story scope (ex.: similar of an FP5 bug);
• Code with peer review completed.

Design Deliverable (Review Workflow and Component page on Figma):

• Mockup: https://www.figma.com/file/AM87vC0DaDe2jmNrPgsxS6/18-pending-items-summary-review?node-id=347%3A3959
• Component: https://www.figma.com/file/AM87vC0DaDe2jmNrPgsxS6/18-pending-items-summary-review?node-id=350%3A1178