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Type:
Story
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Status: Closed
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Priority:
Minor
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Resolution: Completed
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Affects Version/s: None
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Component/s: Workflow
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Branch Version/s:7.2.x
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Backported to Branch:Committed
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Epic Link:
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Sprint:Workflow_7.2_10, Workflow_7.2_11
As a process owner, I want to view the summary of pending items that doesn't have SLAs applied to them.
Acceptance Criteria
- The Pending Items card will classify items as Overdue, On Time and Untracked;
- The metrics for Due In 7 Days and Due After 7 days should be replaced by On Time;
- Consider as Untracked the total number of pending instances that didn't trigger any SLA targets yet;
- Consider as On Time the total number of pending instances that triggered at least one SLA AND didn't breach any SLA targets;
- Consider as Overdue the total number of pending instances that breached one or more SLAs target times;
- The sum for items Overdue + On Time + Untracked should be equal to the Total Pending;
- The card title top margin should be according to the mockup;
- The info icon hover state and tooltip size should be according to the mockup;
- The tooltip message should be updated according to the mockup "Pending workflow items are counted and categorized by their SLA status.";
- If a user update the Report page that has an empty card and after that a new data arise the card state must change from empty to populated;
- If there is an unexpected error, the card should display the specific error state (as specified at the Components page on Figma);
- If there is no SLA defined for the process, the the metrics for Overdue and On Time should be zero "0";
- For numbers greater or equal than 4 digits, use abbreviation standards considering localization specifications (example for english: replace 10,220 for 10.2K);
Definitions of Done
- Related tests created and passed successfully;
- All Acceptance Criteria were passed;
- Make sure that all system documentation were updated (if necessary);
- Validated by QA, Product Designer and/or PM;
- No critical issue related to Story scope (ex.: similar of an FP5 bug);
- Code with peer review completed.
Design Deliverable (Review Workflow and Component page on Figma):
- is related to
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- Closed
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- links to
