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  1. PUBLIC - Liferay Portal Community Edition
  2. LPS-89416 [SLA] Edit SLA
  3. LPS-93975

[BUG] After editing an SLA, before the new changes are fully propagated, the Metrics table returns empty data

    Details

    • Type: Technical Task
    • Status: Closed
    • Priority: Minor
    • Resolution: Won't Fix
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: Workflow
    • Labels:
      None
    • Sprint:
      Workflow_7.2_07, Workflow_7.2_09, Workflow_7.2_10, Workflow_7.2_11

      Description

      Setup

      • Under Control Panel > Workflow > Process Builder, create a new Workflow (named Copy of Single Approver) and assign asset type Blogs Entry to it;

      Step-by-Step:

      1. Go to Control Panel > Workflow > Metrics;
      2. Create one SLA for Copy of Single Approver with 2min duration time;
      3. Under Site Panel > Content & Data > Blogs, create a new blog post and submit it for approval;
      4. Go back to the Workflow metrics page and wait >2min;
      5. Observe the metrics from Copy of Single Approver indicating: 1 Overdue, 0 On Time, 1 Total Pending;
      6. Update the SLA previously created;
      7. Go back to the metrics page;

      Actual result:
      The metrics table is indicating: - Overdue, - On Time, 1 Total Pending; (see attached images)

      Expected:
      The metrics table should indicate the previous SLA status, instead of empty data, until the updates are fully propagated and the process instances updated accordingly;

      Environment: master-private (Liferay DXP 7.2 EE)

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              Dates

              • Created:
                Updated:
                Resolved:
                Days since last comment:
                43 weeks, 4 days ago

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