Affects Version/s: None
Fix Version/s: None
Component/s: Journey Builder
Spike Type:UX Research
Conclusion:There is enough for us to start thinking through which team will work on it. The high-level idea is clear.
Sprint:SP | Sprint 15 | Jul10 - Jul23, SP | Sprint 16 | Jul24 - Aug06, SP | Sprint 17 | Aug07 - Aug21
The first use case we should fulfill is being able to send an email after a criterion is met. We need to create an interface where someone can define an event and then connect it to some action.
Then, we need to support a conditional rule which determines whether the user/visitor gets one action or another based on contextual data. These nodes should share the same criteria as an event. This should allow the chaining of actions and events.
Refer to the epic for a more in-depth use case.
Triggers that activate when a certain criterion is met. The initial criteria we should support are:
- Analytics Behavior
- Model Listener
- Field updates to any entity that can be related to a User or an Account
- Sending an Email
- Showing an Experience
- Updating a Model
- Research report containing interviews and benchmark of competitors:
- Figma File with a first approach and ideation to possible solutions and ideas (visual need to be refined): https://www.figma.com/file/NnudP45gHQnSPfQoaYi1ID/lps-98294-ideation-interface?node-id=109%3A35142