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  1. PUBLIC - Liferay Documentation
  2. LRDOCS-10670

Project Health Reports: Review the standards for green, yellow, red

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      In the 2022-06-24 Project Health Report, various standards were assumed as the benchmark (or standard) against which our data would be compared, in order to evaluate the health of the LRDOCS project.

      Task: JR and Rich to evaluate these standards and decide whether to keep them or revise them.

      Example of a "standard" listed in the report ~
      Header: "How long did it take to resolve LRDOCS tickets in the past three months?"
      "Reference (Standard):

      Critical : � 0-30 days (0-4.3 wks), � 30-45 days (4.3-6.4 wks), � 45+ days (6.4+ wks)

      Major : � 0-50 days (0-7.1 wks), � 50-75 days (7.1-10.7 wks), � 75+ days (10.7+ wks)

      Minor : � 0-70 days (0-10 wks), � 70-105 days (10-15 wks), � 105+ days (15+ wks)"

      Example of task:

      • Is 0-30 days a "good" (green) ticket resolution time for a critical ticket? Perhaps it should be 0-14 days.

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            jr.houn JR Houn
            andrew.wilkinson Andrew Wilkinson (Inactive)
            Andrew Wilkinson Andrew Wilkinson (Inactive)
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