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  1. PUBLIC - Liferay Documentation
  2. LRDOCS-6582

No article and folder is being displayed in knowledge Base

    Details

    • Type: Improvement
    • Status: Open
    • Priority: Minor
    • Resolution: Unresolved
    • Fix Version/s: 7.0.x
    • Component/s: None
    • Labels:
      None
    • Type of Documentation:
      User

      Description

      Background:

      Ticket: 7122

      Issue: 

      No article and folder is being displayed in knowledge base; Customer reported that KB articles in the KB portlet do not display in the Home folder.

      Solution:

      CSE: the KB display portlet displays articles when we configured any of the folders as a root folder then the configured root folder is available in folder selection when we have articles in it.

      Since there is no article present in home folder results in the observed behavior(i.e. No article and folder is displayed).
      Note: If we want to display any article from Home folder's subfolder then we have to configure the respective subfolder as a configured root folder. This is how it has intentionally designed.

      Action Item:

      create KB reference article (Chris) and LRDOCS ticket for KM team to enhance the current Official docs on this functionality (Jay); should refer to OD: https://dev.liferay.com/en/discover/portal/-/knowledge_base/7-0/informing-users-with-the-knowledge-base

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              Dates

              • Created:
                Updated:

                Packages

                Version Package
                7.0.x