PUBLIC - Liferay Social Office Community Edition
  1. PUBLIC - Liferay Social Office Community Edition
  2. SOS-1362

Contact Center options do not appear when a user is clicked on in Contacts Center

    Details

    • Type: Regression Bug Regression Bug
    • Status: Closed
    • Priority: Major Major
    • Resolution: Fixed
    • Affects Version/s: 2.1.X CE
    • Fix Version/s: 2.1.X CE, 2.1.0 EE GA3
    • Labels:
      None
    • Environment:
      Tomcat 7.0.34 + MySQL 5. Portal 6.1.x EE GIT ID: bb9f5120662aede3fce8c1ea60317ac5b27f4632.
      Plugins 6.1.x EE GIT ID: 8347c7bc7f0a215ec3fcc240ee43a685285e7e7d.
    • Branch Version/s:
      6.1.x
    • Backported to Branch:
      Committed
    • Fix Priority:
      5
    • Similar Issues:
      Show 4 results 

      Description

      Here are the steps to reproduce:

      1. Add an SO User
      2. Go to Contacts Center
      3. Click on the newly created SO User
      4. There will be no options across the top ("Add as Connection", "Follow", "Block", etc. will not be visible)

      The only way for the options to be visible is if the user's checkbox in the left column is checked

      1. Contacts.png
        24 kB
      2. ContactsFix.jpg
        20 kB

        Issue Links

          Activity

          Hide
          Evan Thibodeau added a comment -

          I believe the root cause is a portal issue because I was able to get contacts center to work when I rolled back ee-portal while keeping ee-plugins on head.

          Waiting on root cause analysis.

          Thanks.

          Show
          Evan Thibodeau added a comment - I believe the root cause is a portal issue because I was able to get contacts center to work when I rolled back ee-portal while keeping ee-plugins on head. Waiting on root cause analysis. Thanks.
          Hide
          Jonathan Lee added a comment -

          This is still likely to be broken by LPS-31496

          Show
          Jonathan Lee added a comment - This is still likely to be broken by LPS-31496
          Hide
          Evan Thibodeau added a comment -

          Fixed by rolling reverting LPS-31496.

          Show
          Evan Thibodeau added a comment - Fixed by rolling reverting LPS-31496 .
          Hide
          mandy.zia added a comment -

          No Longer Reproducible through Manual Testing using the steps in the description.

          Reverting the LPS appears to resolve the issue.

          No longer reproducible on:
          Tomcat 7 + MySQL 5. Portal 6.1.x EE GIT ID: abd67b6c1821db78791b11b59ebb2d2f3ac68867.
          Plugins 6.1.x EE GIT ID: 1bf3f2bf49ebe5f449b14b815bb28f91c97bfc7d.

          Show
          mandy.zia added a comment - No Longer Reproducible through Manual Testing using the steps in the description. Reverting the LPS appears to resolve the issue. No longer reproducible on: Tomcat 7 + MySQL 5. Portal 6.1.x EE GIT ID: abd67b6c1821db78791b11b59ebb2d2f3ac68867. Plugins 6.1.x EE GIT ID: 1bf3f2bf49ebe5f449b14b815bb28f91c97bfc7d.
          Hide
          Ken Duenwald added a comment -

          Reproduced on:

          Tomcat 7.0.34 + MySQL 5. Portal 6.1.x EE GIT ID: 537492af3885df1d86be04e59aa812f5314058b9.
          Plugins 6.1.x EE GIT ID: 19fa5c0865a44c3ead035b930a89ef511fa51298.

          This bug is only reproduced in Portal 6.1.x. A commit was made again to LPS-31496 and the bug is not reproduced at the revision before it.

          I'm unable to verify if LPS-31496 is the root cause once again due to LPS-33300 that occurs when LPS-31496 is commited again. However, the bug does appear after LPS-33300 is commited, so LPS-31496 is a possible cause.

          Show
          Ken Duenwald added a comment - Reproduced on: Tomcat 7.0.34 + MySQL 5. Portal 6.1.x EE GIT ID: 537492af3885df1d86be04e59aa812f5314058b9. Plugins 6.1.x EE GIT ID: 19fa5c0865a44c3ead035b930a89ef511fa51298. This bug is only reproduced in Portal 6.1.x. A commit was made again to LPS-31496 and the bug is not reproduced at the revision before it. I'm unable to verify if LPS-31496 is the root cause once again due to LPS-33300 that occurs when LPS-31496 is commited again. However, the bug does appear after LPS-33300 is commited, so LPS-31496 is a possible cause.
          Hide
          mandy.zia added a comment -

          There were no errors in the browser console log when using Firefox and IE.

          Reproduced on:
          Tomcat 7 + MySQL 5. Portal 6.1.x EE GIT ID: 35a647ef5940e2eaddf12a861c9b35d091821517.
          Plugins 6.1.x EE GIT ID: 5eff56b65b98fecaa0adc6052da2cecbc9478f51.

          Show
          mandy.zia added a comment - There were no errors in the browser console log when using Firefox and IE. Reproduced on: Tomcat 7 + MySQL 5. Portal 6.1.x EE GIT ID: 35a647ef5940e2eaddf12a861c9b35d091821517. Plugins 6.1.x EE GIT ID: 5eff56b65b98fecaa0adc6052da2cecbc9478f51.
          Hide
          Ken Duenwald added a comment -

          Blocked by LPS-38062

          Show
          Ken Duenwald added a comment - Blocked by LPS-38062
          Hide
          Benjamin Yeh (Inactive) added a comment -

          Passed Manual testing following directions in Description

          Verified on:
          Tomcat 7 + MySQL 5. Portal 6.1.1 CE GA2 bundle
          Plugins 6.1.x CE GIT ID: 5fdf685f8dbd1c61163fd9474699a59ef19a66ca.

          Tomcat 7.0.40 + MySQL 5. Portal 6.1.30 EE GIT ID: 009a56d4f746338e50b49eb6c4e944eefdb96720
          Plugins 6.1.x EE GIT ID: 950bc43a1ad0ab4c233e13c16612a27964bc8142.

          Show
          Benjamin Yeh (Inactive) added a comment - Passed Manual testing following directions in Description Verified on: Tomcat 7 + MySQL 5. Portal 6.1.1 CE GA2 bundle Plugins 6.1.x CE GIT ID: 5fdf685f8dbd1c61163fd9474699a59ef19a66ca. Tomcat 7.0.40 + MySQL 5. Portal 6.1.30 EE GIT ID: 009a56d4f746338e50b49eb6c4e944eefdb96720 Plugins 6.1.x EE GIT ID: 950bc43a1ad0ab4c233e13c16612a27964bc8142.

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              Dates

              • Created:
                Updated:
                Resolved:
                Date of First Response:
                Days since last comment:
                1 year, 36 weeks ago

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