Contact Center options do not appear when a user is clicked on in Contacts Center

• Type: Regression Bug
• Status: Closed
• Priority: Major
• Resolution: Fixed
• Affects Version/s: 2.1.X CE
• Fix Version/s: 2.1.X CE, 2.1.0 EE GA3
• Component/s: Social Office Profile, Social Office Profile > Contacts
• Labels: None
• Environment: Tomcat 7.0.34 + MySQL 5. Portal 6.1.x EE GIT ID: bb9f5120662aede3fce8c1ea60317ac5b27f4632.; Plugins 6.1.x EE GIT ID: 8347c7bc7f0a215ec3fcc240ee43a685285e7e7d.
• Branch Version/s:
  6.1.x
• Backported to Branch:
  Committed
• Fix Priority: 5
• Similar Issues: Show 4 results ; ;

  SOS-603	Integrate Contacts Center with the Chat Portlet
  SOS-1934	No confirmation when clicking Contacts Center buttons
  SOS-1075	Contacts Center is broken in Sybase
  SOS-871	Cannot add a site while viewing a user in the contacts center

Here are the steps to reproduce:

1. Add an SO User
2. Go to Contacts Center
3. Click on the newly created SO User
4. There will be no options across the top ("Add as Connection", "Follow", "Block", etc. will not be visible)

The only way for the options to be visible is if the user's checkbox in the left column is checked

[Evan Thibodeau]

I believe the root cause is a portal issue because I was able to get contacts center to work when I rolled back ee-portal while keeping ee-plugins on head.

Waiting on root cause analysis.

Thanks.

[Jonathan Lee]

This is still likely to be broken by LPS-31496

[Evan Thibodeau]

Fixed by rolling reverting LPS-31496.

No Longer Reproducible through Manual Testing using the steps in the description.

Reverting the LPS appears to resolve the issue.

No longer reproducible on:
Tomcat 7 + MySQL 5. Portal 6.1.x EE GIT ID: abd67b6c1821db78791b11b59ebb2d2f3ac68867.
Plugins 6.1.x EE GIT ID: 1bf3f2bf49ebe5f449b14b815bb28f91c97bfc7d.

[Ken Duenwald]

Reproduced on:

Tomcat 7.0.34 + MySQL 5. Portal 6.1.x EE GIT ID: 537492af3885df1d86be04e59aa812f5314058b9.
Plugins 6.1.x EE GIT ID: 19fa5c0865a44c3ead035b930a89ef511fa51298.

This bug is only reproduced in Portal 6.1.x. A commit was made again to LPS-31496 and the bug is not reproduced at the revision before it.

I'm unable to verify if LPS-31496 is the root cause once again due to LPS-33300 that occurs when LPS-31496 is commited again. However, the bug does appear after LPS-33300 is commited, so LPS-31496 is a possible cause.

There were no errors in the browser console log when using Firefox and IE.

Reproduced on:
Tomcat 7 + MySQL 5. Portal 6.1.x EE GIT ID: 35a647ef5940e2eaddf12a861c9b35d091821517.
Plugins 6.1.x EE GIT ID: 5eff56b65b98fecaa0adc6052da2cecbc9478f51.

[Ken Duenwald]

Blocked by LPS-38062

[Benjamin Yeh (Inactive)]

Passed Manual testing following directions in Description

Verified on:
Tomcat 7 + MySQL 5. Portal 6.1.1 CE GA2 bundle
Plugins 6.1.x CE GIT ID: 5fdf685f8dbd1c61163fd9474699a59ef19a66ca.

Tomcat 7.0.40 + MySQL 5. Portal 6.1.30 EE GIT ID: 009a56d4f746338e50b49eb6c4e944eefdb96720
Plugins 6.1.x EE GIT ID: 950bc43a1ad0ab4c233e13c16612a27964bc8142.