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  1. PUBLIC - Liferay Sync
  2. SYNC-1818

Sync 3.4.7 for Windows may unexpectedly stop syncing, fails to exit cleanly

    Details

    • Type: Story
    • Status: Closed
    • Priority: Minor
    • Resolution: Completed
    • Affects Version/s: Desktop-3.4.7 GA8
    • Fix Version/s: Desktop-3.4.8 GA9
    • Component/s: General
    • Labels:
      None

      Description

      Summary

      An issue has been identified with the Liferay Sync 3.4.7 client where 1) syncing may unexpectedly stop and/or 2) the client fails to exit cleanly when clicking Tray Icon > Exit.

      The sync logs (~/.liferay-sync-3/logs/sync.log) may show errors similar to the logs attached.

      Problem 1: Syncing unexpectedly stops
      After upgrading to Liferay Sync 3.4.7 on Windows, the Sync client stops downloading updates and uploading local updates. The tray icon will show a spinning blue icon to indicate that the application is currently syncing, but no progress is made. The tray icon menu's top status row will show it's downloading X files, but the number of files never decreases.

      Problem 2: Liferay Sync fails to quit
      After upgrading to Liferay Sync 3.4.7 on Windows, trying to quit the application by clicking on Tray Icon > Exit fails and the application hangs. To fully quit Liferay Sync, the user must kill the process via Task Manager.

      Solution

      Upgrade to Liferay Sync 3.4.8 through the auto-updater or by manually installing the MSI. If the auto-updater fails (due to problem 2, Liferay Sync fails to quit), the update prompt will provide an option to manually download the MSI file for 3.4.8. Running the MSI file will upgrade the client.

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            Assignee:
            dennis.ju Dennis Ju (Inactive)
            Reporter:
            dennis.ju Dennis Ju (Inactive)
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              Dates

              Created:
              Updated:
              Resolved:
              Days since last comment:
              2 years, 10 weeks, 1 day ago

                Packages

                Version Package
                Desktop-3.4.8 GA9