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  1. PUBLIC - Liferay Sync
  2. SYNC-633

Explorer.exe crashes after installation of Liferay Sync

    Details

    • Type: Bug
    • Status: Closed
    • Priority: Minor
    • Resolution: No Longer Reproducible
    • Affects Version/s: 1.0.7 GA1
    • Fix Version/s: None
    • Component/s: General
    • Labels:
      None
    • Environment:
      Windows 7 64-bit

      Description

      After installation of Liferay Sync, Windows Explorer continuously crashes. It crashes and then tries to restart itself. It is a continuous cycle until the liferay sync process is ended in the task manager.

      There is an error message for Microsoft Visual C++ Debug Library, for c:\windows\explorer.exe, with a "debug error".

      Crash dump data shows:

      Problem signature:
      Problem Event Name: APPCRASH
      Application Name: Explorer.EXE
      Application Version: 6.1.7601.17567
      Application Timestamp: 4d672ee4
      Fault Module Name: atiacm64.dll
      Fault Module Version: 6.14.10.2001
      Fault Module Timestamp: 4cc1bcc9
      Exception Code: 80000003
      Exception Offset: 0000000000046c60
      OS Version: 6.1.7601.2.1.0.256.48
      Locale ID: 1033
      Additional Information 1: 5c4f
      Additional Information 2: 5c4f2bce7e4690d2f3579891f79f4ee9
      Additional Information 3: 4c06
      Additional Information 4: 4c0668684605f690173987cd94d37022

      The full path of the dll file is: C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\atiacm64.dll

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              Dates

              • Created:
                Updated:
                Resolved:
                Days since last comment:
                6 years, 41 weeks, 5 days ago

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